Cotton Fabric Version

Absolutely! We're delighted to offer bag personalization and it's entirely FREE of charge

Shipping costs are dependent on your delivery location.

• For orders within the US, it's $9.95 for your first item, with an additional $3 for each subsequent item.
• For international orders outside the US, the rate is $12.95 for the first item, plus $3 for each added item.
• We offer FREE-SHIPPING on orders over $60

Our Leather Handbags are made to order, it's hand-carfted. This means that when you place your order, we print/make that item just for you, one at a time, for the best quality! Production Time: All orders are processed within 3 - 5 business days before shipment.Shipping Time: Once your item/s is dispatched, the estimated delivery time is:USA: 7-15 business daysRest of world: 14-20 business days

Our Leather Handbags are meticulously handcrafted in China.

While we strive to produce our handbags domestically in the USA, the current market conditions make it financially challenging. However, we prioritize the quality and ethical standards of our products by partnering with trusted factories in China. These factories are carefully selected based on their adherence to stringent criteria, including quality control, safety measures, fair labor practices, ethical conduct, and environmental responsibility.

We assure you that our handbags are crafted with the utmost care, meeting industry standards to deliver exceptional products to our valued customers.

To track your order, we offer three convenient options:

1. Tracking Link: Once your order has been shipped, we will send you a tracking link to the email address you provided during checkout. Simply follow the link to stay updated on the status of your order.
2. Order Tracking Page: Visit our dedicated tracking page and enter the required information related to your order. This will enable you to track your order's progress directly.
3. Contacting Customer Support: If you prefer personalized assistance, don't hesitate to reach out to our dedicated customer support team at cs@hekatea.com. We are always more than happy to help you with any inquiries regarding your order.
   

Rest assured, we are committed to keeping you informed and ensuring a smooth and transparent order tracking experience.

We take great pride in our Hekatea Leather Handbags and believe that you will love them as much as we do.

However, if for any reason you are not completely satisfied with your purchase, we are committed to making things right for you.

We offer a hassle-free return process that goes beyond a simple refund. You can reach out to us by sending an email to cs@hekatea.com, and our dedicated customer support team will be more than happy to assist you. We will work with you to find a satisfactory solution, which may include a full refund or other arrangements, without requiring you to return the bag.

Your satisfaction is of utmost importance to us, and we are here to ensure your shopping experience with Sistabag is nothing short of exceptional. Please don't hesitate to contact us if you have any concerns or questions – we're here to help!

We offer multiple ways to contact our customer support team:

1. Facebook Messenger: You can send us a message directly through Facebook Messengerfor any inquiries or assistance you may need.

2. Email: For the best and most efficient support, we recommend reaching out to us via email at cs@hekatea.com. Our dedicated customer support team will promptly address your concerns and provide the assistance you require.